Privacy Policy
Your privacy matters.
ClenDwell, a trade name of Healthy Direction Coaching, LLC (“ClenDwell,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, schedule an appointment, or use our services, including our Healthy Home Assessment.
Information We Collect
We collect information you provide directly to us, including:
- Your name, email address, phone number, and mailing address
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Information you provide when booking an appointment or completing our intake questionnaire
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Details about your home and specific concerns
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Payment information processed securely through Wix Payments (we do not store full credit card details)
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Photographs of your home taken during the assessment (with your consent)
How We Use Your Information
We use your information to:
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Schedule and provide Healthy Home Assessment services.
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Communicate about appointments, reports, and follow-up questions.
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Process payments and maintain business records.
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Prepare personalized assessment reports and recommendations.
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Improve our services and website.
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Send educational updates or marketing communications when you have agreed to receive them.
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Comply with applicable legal obligations.
Photographs and Assessment Information
With your permission, we may photograph areas of your home relevant to the assessment.
Photographs and assessment findings are used to document observations, prepare your report, and maintain appropriate service records.
We do not use identifiable photographs of your home or personal information for advertising, social media, or promotional purposes without your separate permission.
Technology and AI-Assisted Reporting
ClenDwell may use software and AI-assisted tools to organize assessment information, prepare draft explanations, and develop educational materials.
Our consultant reviews the final assessment report and recommendations.
When using these tools, we take reasonable steps to limit unnecessary disclosure of personally identifiable information.
How We Protect Your Information
We take reasonable administrative and technical precautions to protect the information entrusted to us.
Information may be stored through reputable third-party platforms used for website hosting, scheduling, payment processing, client management, and report preparation.
Although we take reasonable precautions, no electronic storage or transmission method can be guaranteed completely secure.
Information Sharing
We do not sell or rent your personal information.
We may share information with service providers that assist with our business operations, including website hosting, appointment scheduling, payment processing, and report preparation.
We may also disclose information when required by law or when reasonably necessary to protect legal rights.
Information Retention
We retain client records for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet applicable legal requirements.
Certain signed acknowledgments and service records may need to be retained for a legally required period.
When information is no longer needed, we take reasonable steps to delete or securely dispose of it.
Your Privacy Choices
You may contact us to:
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Request access to the personal information we maintain about you.
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Request corrections to inaccurate information.
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Request deletion of information, subject to applicable legal and recordkeeping requirements.
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Withdraw permission for future promotional use of photographs.
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Unsubscribe from marketing communications.
Cookies and Third-Party Websites
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.
Our website may also contain links to third-party websites. ClenDwell is not responsible for the privacy practices of independently operated websites.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.
Any updated policy will be posted on this website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
ClenDwell
Healthy Direction Coaching, LLC
Soddy Daisy, Tennessee
Hello@ClenDwell.com
Effective Date: October 26, 2026